Shipping & returns

Production and delivery Made-to-order items normally take 2–4 days to produce after payment. A product-specific estimate takes precedence. Production and transit times are separate. Available destinations and shipping costs are shown at checkout before payment, after you enter the address. We will contact you if a delay is expected. Cancellation and returns To request cancellation, an exchange or a return, email [email protected] with your order number and reason. We will provide return instructions and an address. You can use the same contact to cancel before production starts. A made-to-order label alone does not remove statutory withdrawal and refund rights. You may request withdrawal within seven days of the applicable statutory starting date. If goods differ from their description or the contract, you may request a remedy within three months of receipt and within 30 days of discovering the difference. Opening packaging to inspect an item does not by itself bar a return. We review damage to the item caused by the customer, substantial loss of value through use, and other statutory exceptions case by case. A withdrawal restriction for individually produced goods applies only when substantial irrecoverable harm is expected and the statutory advance notice and separate consent requirements are met. Defects and delivery errors are handled after review. Customers cover return shipping for a change of mind; we cover it for defects or our delivery error. We process refunds to the original payment method within the legally required three business days after receiving returned goods. If goods were never supplied, the period runs from the cancellation request. Paying by card or PayPal does not itself remove refund rights. For international orders, we explain country-specific customs, return steps and costs before a return. Contact [email protected] · +82 507-1377-5230